Service Designer User Experience (UX)

Work Role ID: 626  |  Workforce Element: Software Engineering

What does this work role do? Manages the user experience of a product focused on human factors by making products intuitive and maximizing usability, accessibility, and simplicity.

KSAT ID Description KSAT
22 * Knowledge of computer networking concepts and protocols, and network security methodologies. Knowledge
108 * Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). Knowledge
1157 * Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity. Knowledge
1158 * Knowledge of cybersecurity principles. Knowledge
1159 * Knowledge of cyber threats and vulnerabilities. Knowledge
6900 * Knowledge of specific operational impacts of cybersecurity lapses. Knowledge
6935 * Knowledge of cloud computing service models Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). Knowledge
6938 * Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments. Knowledge
KSAT ID Description KSAT
16 Knowledge of capabilities and requirements analysis. Knowledge
35 Knowledge of digital rights management. Knowledge
40 Knowledge of organization’s evaluation and validation requirements. Knowledge
414 Analyze user needs and software requirements to determine feasibility of design within time and cost constraints. Task
466 Consult with customers to evaluate functional requirements. Task
797 Provide advice on project costs, design concepts, or design changes. Task
813 Provide recommendations for possible improvements and upgrades. Task
850 Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Task
927A Research and evaluate available technologies and standards to meet customer requirements. Task
1144 Develop and document User Experience (UX) requirements including information architecture and user interface requirements. Task
3822A Skill in managing user relationships, including determining user needs/requirements, managing user expectations, and demonstrating commitment to delivering quality results. Skill
5150 Coordinate and manage the overall service provided to a customer end-to-end. Task
5970 Plan and conduct user research and competitor analysis. Task
5971 Determine information architecture and create sitemaps. Task
5972 Conduct usability testing. Task
5973 Conduct qualitative and quantitative research and analysis. Task
5974 Work with users as a human factors liaison to determine user needs/requirements, manage user expectations, perform analysis, and demonstrate commitment to delivering quality results. Task
7102 Skill in using industry-standard design and prototyping tools. Skill
7104 Skill in interpreting data and feedback. Skill
7105 Skill in operating UX tools and methods. Skill
7106 Knowledge of developing user-centered conceptual and logical designs. Knowledge
7107 Knowledge of usability standards and application of usability standards. Knowledge
7108 Knowledge of user centered design principles. Knowledge
7109 Knowledge of usability testing. Knowledge