System Administrator

Work Role ID: 451  |  Workforce Element: Cyber IT

What does this role do? Installs, configures, troubleshoots, and maintains hardware, software, and administers system accounts.

KSAT ID Description KSAT
22 * Knowledge of computer networking concepts and protocols, and network security methodologies. Knowledge
76 Knowledge of measures or indicators of system performance and availability. Knowledge
96 Knowledge of performance tuning tools and techniques. Knowledge
99A Knowledge of principles and methods for integrating system components. Knowledge
108 * Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). Knowledge
127 Knowledge of systems administration concepts. Knowledge
171A Skill in correcting physical and technical problems that impact system/server performance. Skill
211A Skill in monitoring and optimizing system/server performance. Skill
216A Skill in recovering failed systems/servers. Skill
219A Skill in operating system administration. Skill
344 Knowledge of virtualization technologies and virtual machine development and maintenance. Knowledge
452 Conduct functional and connectivity testing to ensure continuing operability. Task
518 Develop and document systems administration standard operating procedures. Task
518A Comply with organization systems administration standard operating procedures. Task
521A Implement and enforce local network usage policies and procedures. Task
683 Maintain baseline system security according to organizational policies. Task
695 Manage accounts, network rights, and access to systems and equipment. Task
701A Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. Task
713A Monitor and maintain system/server configuration. Task
763B Perform repairs on faulty system/server hardware. Task
781 Plan, execute, and verify data redundancy and system recovery procedures. Task
835A Troubleshoot hardware/software interface and interoperability problems. Task
986 Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control). Knowledge
1033 Knowledge of basic system administration, network, and operating system hardening techniques. Knowledge
1153A Install, update, and troubleshoot systems/servers. Task
1157 * Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity. Knowledge
1158 * Knowledge of cybersecurity principles. Knowledge
1159 * Knowledge of cyber threats and vulnerabilities. Knowledge
6900 * Knowledge of specific operational impacts of cybersecurity lapses. Knowledge
KSAT ID Description KSAT
70 Knowledge of information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption). Knowledge
72 Knowledge of local area and wide area networking principles and concepts including bandwidth management. Knowledge
81A Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services. Knowledge
112A Knowledge of systems engineering theories, concepts, and methods. Knowledge
113 Knowledge of server and client operating systems. Knowledge
114A Knowledge of system/server diagnostic tools and fault identification techniques. Knowledge
141 Knowledge of the enterprise information technology (IT) architecture. Knowledge
145 Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly. Knowledge
148 Knowledge of Virtual Private Network (VPN) security. Knowledge
167A Skill in conducting system/server planning, management, and maintenance. Skill
170 Skill in configuring and optimizing software. Skill
194 Skill in diagnosing connectivity problems. Skill
195A Skill in troubleshooting failed system components (i.e., servers) Skill
202A Skill in identifying and anticipating system/server performance, availability, capacity, or configuration problems. Skill
206A Skill in installing system and component upgrades. Skill
209 Skill in maintaining directory services. Skill
287 Knowledge of file system implementations (e.g., New Technology File System [NTFS], File Allocation Table [FAT], File Extension [EXT]). Knowledge
342A Knowledge of operating system command line/prompt. Knowledge
386 Skill in using virtual machines. Skill
434A Check system hardware availability, functionality, integrity, and efficiency. Task
456A Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing. Task
499 Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs. Task
728A Oversee installation, implementation, configuration, and support of system components. Task
763A Diagnose faulty system/server hardware. Task
811 Provide ongoing optimization and problem solving support. Task
892 Skill in configuring and utilizing software-based computer protection tools (e.g., software firewalls, anti-virus software, anti-spyware). Skill
1034C Knowledge of Personal Health Information (PHI) data security standards. Knowledge
1034A Knowledge of Personally Identifiable Information (PII) data security standards. Knowledge
1034B Knowledge of Payment Card Industry (PCI) data security standards. Knowledge
1072 Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth). Knowledge
1074A Knowledge of transmission records (e.g., Bluetooth, Radio Frequency Identification (RFID), Infrared Networking (IR), Wireless Fidelity (Wi-Fi). paging, cellular, satellite dishes, Voice over Internet Protocol (VoIP)), and jamming techniques that enable transmission of undesirable information, or prevent installed systems from operating correctly. Knowledge
6590 Skill in interfacing with customers. Skill